Privacy Policy

1. Introduction

BCM GLAZING & SHOPFRONTS LTD is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you purchase or enquire about our consulting services, glass & accessory supplies, and glass processing & care services.

This policy applies to all users interacting with our website and services across the UK and selected European regions.

2. Information We Collect

We collect personal information only to provide and manage our three categories of services:

Contact information: name, email address, phone number
Location information: for on-site measuring and service planning
Order details: product selections for glass materials, accessories, processing and packaging
Communication records: messages related to consultations and service requests

3. How We Use Your Information

Your personal data is used solely for the delivery of our services:

To arrange and deliver on-site measuring, consulting and planning services
To process orders for glass panels, seal strips, protective films and tool sets
To complete glass edge polishing, protective packaging and care guidance
To send electronic documents, service confirmations and order updates
To respond to your enquiries and provide customer support

4. Data Retention Period

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

Consulting & planning service data: stored for 12 months after service completion
Glass & accessory order records: retained for 24 months for order verification and support
Processing & care service information: kept for 12 months following service delivery
Basic contact and enquiry data: deleted after 6 months if no order or service is activated

All data is securely deleted or anonymized once the retention period expires.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure or misuse.

We do not sell, rent or share your personal data with third parties except where required by law or necessary to deliver our agreed services.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. You may also withdraw consent for data processing where applicable.

We will respond to valid requests within a reasonable timeframe in accordance with applicable data protection laws.

7. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: bcmglazing@hotmail.com
Phone: +44 7530001183
Address: 78 Rolfe Street, Smethwick, West Midlands, England, B66 2AR